Effective starting September 15, 2024

Homecookout offers a variety of services to make it easier for sellers to get their one-of-a-kind items into the hands of buyers quickly and securely. This Shipping Policy explains your shipping obligations as a seller and your rights and responsibilities when using Homecookout’s shipping labels services.

This policy will take effect on September 15, 2024. You can access the prior version of the policy here.

This policy is a part of our Terms of Use. By opening an Homecookout shop, you're agreeing to this policy and our Terms of Use.

1. Shipping Your Items

Sellers are responsible for packaging and shipping their sold items to buyers. If you're using a shipping or fulfillment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive their orders.

By selling on Homecookout, you agree to:

A. Provide an accurate "ships from" address.

B. Specify your shipping costs and processing times in your listings.

C. Ship items promptly after they are sold. Prompt shipping means that you ship each item within 30 days of purchase, unless you specify otherwise in your processing time or agree to a different shipping period with the buyer through Messages. You must get your buyer's agreement before you extend the processing time for their order.

D. Comply with all local and international shipping and customs regulations. Check out this Help article for customs information for international shipping using shipping labels purchased on Homecookout.

E. Ship to the shipping address provided by the buyer at checkout.

F. Mark the order as shipped when you ship it, or use a shipping label purchased on Homecookout, which automatically marks your order as shipped. Remember that you may only mark an order as shipped after you actually have shipped it. When you mark an order as shipped, the buyer will receive a notification.

G. Charge an appropriate amount for shipping, or choose free shipping. US and Canadian sellers may be able to use calculated shipping to have shipping costs calculated automatically.

H. By entering tracking information or delivery confirmation on Homecookout, you're giving us permission to collect and share this data received from your chosen shipping carrier with the buyer.

In the unlikely event an order does not arrive, be prepared to provide valid proof of shipping. Valid proof of shipping must show that the item actually was shipped and that it was sent to the shipping address provided by the buyer on Homecookout. If a buyer does not receive their order, they may file a case against your shop. Please see this Help article to learn more about Homecookout's case system.

But don't fret, Homecookout offers support for sellers who meet our requirements for the Homecookout Purchase Protection program for sellers. Read more about Homecookout's Purchase Protection program for sellers here.

2. Shipping Labels on Homecookout

Sellers in the United States, Canada, UK, and Australia who accept Homecookout Payments or PayPal as a payment method are able to purchase Shipping Labels on Homecookout.

By purchasing and using Shipping Labels on Homecookout, you agree that:

A. All shipping labels will only be used to ship corresponding Homecookout orders.

B. Shipping labels may not be transferred or sold to a third party.

C. You are fully responsible for the contents of any parcels you ship using Shipping Labels on Homecookout. In addition to Homecookout’s policies, you agree to comply with the terms and conditions and any other policies or rules imposed by the carrier you use to ship your items.

D. Shipping services are provided by the applicable third party shipping partner and/or carrier, not Homecookout, and you are responsible to review, accept and abide by the applicable shipping partner’s and carrier's terms and conditions, including their privacy policy, in connection with your use of their services. Homecookout is not liable or responsible for any issues you may have with a carrier’s services and you should contact the applicable carrier as needed. In addition, Homecookout is not responsible for any issues you may encounter while items you ship using Shipping Labels on Homecookout are in transit. That means that if an item is lost, damaged, or arrives later than expected, you will have no recourse against Homecookout, regardless of Homecookout’s involvement in resolving the issue. Please review the applicable carrier’s terms and conditions for more information on how they handle parcels that are lost, damaged, or delayed.

E. Homecookout reserves the right to remove your access to and ability to purchase Shipping Labels on Homecookout at any time and for any reason.

F. You acknowledge and consent to Homecookout sharing your information with your chosen shipping partner and shipping carrier in order to complete your requested transaction, subject to our Privacy Policy.

USPS Labels

US sellers can purchase USPS postage on Homecookout to fulfill their orders. By using USPS postage, you agree to comply with the USPS rules and USPS Privacy Statement.

Sellers may request a refund for USPS postage within 10 days of creating a label, as long as the label has not been used to ship a package. USPS reviews refund requests, and Homecookout will notify sellers once a request is approved or denied. For more information on how to cancel and request a refund for a USPS shipping label, please take a look at this Help article.

UPS Labels

US sellers can purchase UPS postage on Homecookout to fulfill their orders. By using UPS postage, you agree to comply with the applicable UPS rules, UPS List of Prohibited and Restricted Items, UPS Technology Agreement, UPS Ground Saver Terms and UPS Privacy Statement.

Sellers may request a refund for UPS postage within 14 days of creating a label, as long as the label has not been used to ship a package. UPS reviews refund requests, and Homecookout will notify sellers once a request is approved or denied. For more information on how to cancel and request a refund for a UPS shipping label, please take a look at this Help article.

FedEx Labels

US sellers can purchase FedEx shipping labels (including FedEx SmartPost) on Homecookout to fulfill their orders. By using FedEx shipping labels, you agree to comply with the FedEx Service Guide.

Sellers may request a refund for FedEx shipping labels within 10 days of creating a label, as long as the label has not been used to ship a package and there is proof of payment. Homecookout processes refund requests, and we will notify sellers after their request has been approved or denied. For more information on how to cancel and request a refund for a FedEx shipping label, please check out this Help article.

If you are using FedEx SmartPost, you must file claims for liability coverage for FedEx SmartPost shipping labels directly with FedEx. See additional applicable FedEx SmartPost Terms. For more information on how to file a claim for a FedEx SmartPost shipping label, please check out this Help Article. All other liability coverage claims should be filed on fedex.com/claims.

Canada Post Labels - Solutions for Small Business

Sellers can purchase Canada Post shipping labels on Homecookout with a valid Solutions for Small Business account only. Most Homecookout sellers should qualify for a Solutions for Small Business account, but eligibility is determined by Canada Post and is not guaranteed. By using Canada Post shipping labels, you agree to comply with Canada Post rules.

Sellers may request a refund for Canada Post shipping labels within 15 days of creating a label, as long as the label has not been used to ship a package. Canada Post reviews refund requests, and Homecookout will notify sellers after a request has been approved or denied. For more information on how to cancel and request a refund for a Canada Post shipping label, please take a look at this Help article.

3. Shipping Return Labels

U.S. Sellers who accept returns from buyers and ship packages using USPS, can purchase a USPS shipping return label on Homecookout. Shipping return labels are available for packages purchased by U.S. buyers who made the purchase as a registered Homecookout user. USPS shipping return labels are available for packages shipped from and to addresses in the 50 U.S. states only (currently labels are not available for APO/DPO/FPO military addresses or U.S. territories). For more information on how to purchase a USPS shipping return label, please take a look at this Help article.

4. Shipping Insurance

When you purchase and use Shipping Labels on Homecookout, you can purchase parcel insurance, when available, to protect your shipments. Insurance is available through Shipsurance for USPS, UPS, and FedEx shipping labels and through Canada Post for shipping labels purchased from Canada Post. Parcel compensation is available through Royal Mail for shipping labels purchased from Royal Mail.

Shipsurance Insurance

You may purchase parcel insurance from Shipsurance Insurance Services, Inc. for packages that are shipped using USPS, UPS, FedEx, or Global Postal Shipping labels. If you choose to purchase insurance from Shipsurance, you agree to the Shipsurance Coverage Rules.

If you purchased parcel insurance from Shipsurance for a USPS, UPS, FedEx or Global Postal Shipping shipping label and need to file a claim, please check out this Help article.

5. Fees

The cost of a shipping label will depend on the origin, destination, weight, mail class, package type, and dimensions of the package. If you add signature confirmation, insurance, or Royal Mail parcel compensation, fees will be added to the total cost of the label at the point of purchase. All fees for USPS, FedEx, UPS, Canada Post, Royal Mail, Australia Post and Global Postal Shipping labels, and Shipsurance, Canada Post parcel insurance, Royal Mail parcel compensation, and Australia Post parcel insurance will appear separately on your payment account and will specify the name of the service provider and the shipping label number. The fees for shipping labels and shipping insurance will appear in US Dollars (USD), unless specified below.

If you purchase Canada Post shipping labels, the cost of each shipping label, taxes, and parcel insurance will appear separately on your payment account. When you purchase a Canada Post label, the fees will appear in Canadian Dollars (CAD) and (USD) in the total cost summary. All final label charges will be listed on your payment account in CAD.

If you purchase Royal Mail or Evri shipping labels, the cost of each shipping label, taxes, and parcel compensation will appear separately on your payment account. When you purchase a Royal Mail or Evri label, the fees will appear in British Pounds (GBP). All final label charges will be listed on your payment account in GBP.

If you purchase Australia Post shipping labels, the cost of each shipping label, taxes, and parcel insurance will appear separately on your payment account. When you purchase an Australia Post label, the fees will appear in Australian Dollars (AUD). All final label charges will be listed on your payment account in AUD.

Please see the Fees and Payments Policy for additional information.

6. API

Third parties using Homecookout's API are subject to our API Terms of Use.